Redfish Group
  • Response Works
        • Customer Data Platform
        • Insights & Analytics
        • Omni-Channel & Mobile
        • Interaction & Automation
        • Powerful Loyalty
        • Controlling the shopping experience.
          Across bricks and mortar, online, social and mobile apps.

          Our Response Works platform is providing bricks and mortar and online retail with the ability to personalise the customer’s shopping experience in order to deliver double digit improvements to Campaign Response, AOVs and Lifetime Values across all channels.

  • Services
        • Brand Experience
          • Brand Strategy
          • Customer Engagement
          • Profiling & Personas
          • Customer Journey Mapping
          • User Experience
          • Customer Experience
        • Loyalty
          • Loyalty Strategies
          • CRM Marketing
          • Segmentation & Targeting
          • Mobile & Wallet Marketing Personalisation
          • Marketing & Automation
          • Loyalty Tools
          • Proximity Marketing
          • Analytics
        • Digital Marketing
          • SEO
          • PPC
          • Social Media
          • Email Marketing
          • Mobile Marketing
          • Proximity Marketing
          • Content Strategy
          • Analytics
        • Technology
          • Platform Strategy
          • Systems Integration
          • App Development
          • Data Cloud
          • Insights & Analytics
        • eCommerce
          • Website Design
          • Ecommerce Platforms
          • CRO
          • Analytics & Measurement
        • Proximity Marketing
          • Direct Mail
          • Outdoor Advertising
          • Direct Response Marketing
          • Data Driven Analytics
  • About Us
  • Insights
  • Our Work
  • Contact Us
  • Book a Demo
Select Page
Naturo Pets

Naturo Pets

June 22, 2022

Blue Chip

Blue Chip

June 22, 2022

Whites of Beaconsfield

Whites of Beaconsfield

June 22, 2022

Dawsons

Dawsons

September 10, 2020

Chessington Garden Centre

Chessington Garden Centre

May 12, 2020

Tylers

Tylers

April 6, 2020

Wetherells

Wetherells

April 6, 2020

Hugh Rice Jewellers

Hugh Rice Jewellers

May 17, 2019

Atlantic Shopping

Atlantic Shopping

May 17, 2019

Al Dawaa

Al Dawaa

May 17, 2019

Pearsons of Duns

Pearsons of Duns

May 17, 2018

Kuoni

Kuoni

May 11, 2018

Peter Harrington

Peter Harrington

April 12, 2018

Flemingate

Flemingate

April 5, 2018

Burton Roofing

Burton Roofing

April 5, 2018

Holland & Barrett

Holland & Barrett

July 12, 2017

Morleys

Morleys

June 27, 2017

My Home Move Conveyancing

My Home Move Conveyancing

June 26, 2017

Quiz

Quiz

June 23, 2016

Landmark

Landmark

June 10, 2016

Turquoise Holidays

Turquoise Holidays

June 2, 2016

George Boyd

George Boyd

June 1, 2016

MKM

MKM

May 26, 2016

Browns

Browns

May 20, 2016

Met-Rx

Met-Rx

May 24, 2015

Bin Sina

Bin Sina

May 24, 2015

ChemDry

ChemDry

May 24, 2015

Cotswold Outdoor

Cotswold Outdoor

May 24, 2015

Visit Scotland

Visit Scotland

May 24, 2015

Enjoy England

Enjoy England

May 24, 2015

Express Gifts

Express Gifts

May 24, 2015

Next

Next

May 24, 2015

Superbreak

Superbreak

May 23, 2015

Scentrics

Scentrics

January 24, 2015

Work with us…

Work with us…

June 24, 2012

  • All
  • Work Redfish
  • Work-Brand Marketing
  • Work-CRO & UX Consultancy
  • Work-ECommerce
  • Work-Insight Driven Loyalty
Naturo Pets

Naturo Pets

Blue Chip

Blue Chip

Whites of Beaconsfield

Whites of Beaconsfield

Dawsons

Dawsons

Chessington Garden Centre

Chessington Garden Centre

Wetherells

Wetherells

Atlantic Shopping

Atlantic Shopping

Al Dawaa

Al Dawaa

Pearsons of Duns

Pearsons of Duns

Kuoni

Kuoni

Peter Harrington

Peter Harrington

Flemingate

Flemingate

Burton Roofing

Burton Roofing

George Boyd

George Boyd

MKM

MKM

Met-Rx

Met-Rx

Bin Sina

Bin Sina

Express Gifts

Express Gifts

Next

Next

Work with us…

Work with us…

Our rewards loyalty programme has been key to sustaining our customer engagement and growth, however it has been overly driven by a costly mailing. A differing strategy that uses Redfish’s loyalty app is allowing us to reduce our dependency on mailings and acquire new customers digitally. The loyalty app has engaged both our older and younger customer base, delivering better responses than any other media and with a great ROI. It is proving to be central to our business transformation.

Nick Haydon

Garden Centre Managing Director
Fakenham Garden Centre

Over the last seven years Redfish Group have helped us develop and build our online business from 7% of sales to just over 50%. Their robust, innovative and service orientated approach has been critical to our success.

Craig Elwell

Head of E-Commerce
Express Gifts

Mike is the owner of Redfish a dedicated online marketing and systems integration firm. He is probably the best online marketeer I have come across. Extremely commercial rather than flowery and knows his stuff.

Trevor Parker

CEO Planet X & Seneca Partners Investment Board member

Redfish Group have been a great service to us over the last 4.5 years building our online brand, improving conversion performance and enabling us to stand on our own two feet with confidence

Jolyon Martin

Managing Director
Chessington Garden Centre

Within only 6 months of introducing Loyalty we grew the database at our new Bexleyheath store to over 20,000 and loyalty customers at our flagship store Elys contributed to more than 40% of sales. These results would not have been possible without the Redfish Group and their technology. They have supported us with the development and implementation of loyalty, marketing campaigns and enabled more effective use of our marketing budget.

Ross Cartwright

Buying & Marketing Director
Morleys Stores Group

Our first project with Redfish Group was to commission a consumer usability test. The unique approach taken by Redfish Group to the application of analytics, focus groups and online shopping expertise allowed us to see how we can improve the performance of our web site – the recommendations implemented to date have shown a definite increase in conversion. We intend to continue working with Redfish Group as we continue to improve the performance of our website - they are a great team.

Vicki Owen

Marketing Director
Cotswold Outdoor

We used Response Works to meet the demanding business of online conveyancing. The platform, which was proven in the retail sector, was adapted to our needs including an automated capability to prioritise calls, personalised email follow ups and intelligent chat. These bespoke features have enabled us to respond to growing online demand without increasing costs and convert more leads to contract. The team have been highly responsive and adaptive to our needs, providing us with a great customer experience.

Neal Preece

eCommerce Director
My Home Move Conveyancing

Response Works enabled us to measure, track and analyse the response to our New Look marketing programme. This level of insight was invaluable enabling us to tailor our marketing approach to deliver the best result possible. Our initial investment was recovered within months and we know that our customers are now shopping more frequently increasing their overall contribution to the business significantly.

Natalie Sabel

Digital & Loyalty Marketing Manager
Landmark Group- New Look

The Redfish Teams ‘best practice’ approach has enabled us to not only improve our brand perception but through great design increased our conversion rate and enabling us, through their Shopify expertise, to set us on a course of becoming an international brand. Definitely recommend them.

Toby Brittain

Managing Director
Whites Beaconsfield

The Customer Experience (CX) ‘first’ approach taken by Redfish Group meant that within three months of taking ownership for our advertising, improvements had been made to the site that resulted in conversion increasing by circa 20% and though optimisation and focus improved ROIs of PPC and Organic reducing CPAs to an even greater degree. Moreover, within the next six months they had increased sales by 37% to the highest levels that had ever been achieved.
Very focussed and delivered what they had promised. I cannot speak more highly of them.

Tom Horton

Managing Director
The Insurance Surgery

The robust approach taken by Redfish Group to improving our organic rankings and turnaround the profitability of our Paid Search advertising has meant we have more than doubled our leads within a 6-month period. Don’t be fooled into selecting an agency based upon what they have done for others, select an agency based upon promises they make for you. Very responsive and highly recommended.

Dan Fallows

Managing Director
Gorilla Accounting

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Chessington Garden Centre
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