More Loyalty App Implementations Successfully Delivered Across Multiple EPOS Platforms

At Redfish Group, we continue to expand our loyalty platform integrations across a growing range of EPOS and till systems, helping retailers create smarter, more engaging customer experiences through connected loyalty technology.

In a sector where customer loyalty is vital to sustained growth, our latest implementations demonstrate how flexible, scalable and commercially effective modern loyalty solutions in Garden Centres can be when integrated seamlessly alongside existing retail systems using robust API-driven integrations.

We’re pleased to announce three new loyalty app launches across different EPOS environments:

• Gordon Rigg Garden Centres – integrated with CSY
• Greenside & Brookside Garden Centre – integrated with Easitill
• Bosworths Garden Centre – integrated with Davidson Richards

Each implementation has been tailored to the individual retailer, allowing them to deliver a loyalty experience that reflects their own brand, customer base and commercial objectives.

API-Driven Loyalty Integrations Across Multiple Till Systems

As more retailers look to strengthen customer retention and build richer first-party customer data, the demand for integrated loyalty solutions continues to grow.

Our platform has been designed to integrate flexibly with a wide range of EPOS providers through API-based integrations, enabling real-time communication between tills, CRM, loyalty activity and customer engagement tools.

This is including our purpose-built in-house ResponseWorks – our powerful customer data management system that provides insight and reporting, allowing you to segment communications based on consumer habits.

This approach allows retailers to:

• Deliver live reward and voucher redemption
• Track customer purchasing behaviour
• Create personalised promotions
• Drive repeat visits and spend
• Improve customer engagement

By integrating directly with existing EPOS infrastructure, businesses can enhance their customer proposition without replacing core operational systems.

Richer Customer Experiences Through Loyalty Apps

Each of our latest projects includes a wide range of customer engagement features designed to keep app users active, engaged and returning regularly.

Fresh Dynamic Content

To encourage ongoing engagement, the apps feature regularly updated content sections including:

• “What’s New” areas to keep customers informed
• “To Do This Month” sections with seasonal tips, inspiration and app-exclusive content
• “What’s On” event listings covering workshops, experiences and seasonal activity

This approach transforms the app from a simple loyalty tool into a more valuable customer engagement platform that customers return to frequently.

Digital Reward Cards & Customer Convenience

All three implementations include integrated digital reward cards, giving customers easy access to their loyalty benefits directly from their mobile devices. Your customers will never forget their plastic loyalty card again.

Customers can also access:

• Purchase history
• Digital vouchers
• Loyalty rewards
• Café offers
• Event information
• Exclusive member promotions

Making loyalty simple, accessible and convenient is key to increasing participation and customer retention.

Moving Beyond Traditional Points Schemes

Rather than relying solely on traditional points-based mechanics, these projects place greater emphasis on voucher-led rewards and customer perks.

This allows retailers to create more immediate and tangible customer value through:

• Personalised vouchers
• Exclusive member offers
• Spend-based rewards
• Promotional incentives
• App-only benefits

The result is a loyalty experience that feels more relevant and commercially impactful for both customers and retailers.

Coffee Club Loyalty Features

The new implementations also include café loyalty functionality, helping garden centre hospitality operations drive repeat visits and incremental spend.

Features include:

• Digital coffee stamp cards
• Free drink rewards
• Café menus within the app
• Hospitality promotions
• Seasonal food and drink offers

This creates additional opportunities for customer engagement beyond core retail purchases.

A More Advanced Tiered Loyalty Model for Bosworths

Bosworths Garden Centre has introduced a slightly different loyalty structure through a completely new tiered implementation model.

Rather than operating through a standard reward structure, customers move through membership tiers with increasing levels of benefits and exclusivity.

This allows for:

• Enhanced customer segmentation
• VIP-style member experiences
• Greater personalisation
• Improved retention strategies
• Stronger long-term customer value development

Tiered loyalty models are becoming increasingly popular as retailers look to build deeper customer relationships and reward their most engaged customers more effectively.

More Technical Integrations to Follow

These latest launches are part of a growing pipeline of integrated loyalty implementations currently underway across multiple retail sectors and EPOS platforms.

As retailers continue to prioritise customer retention, first-party data and personalised engagement, integrated loyalty technology is becoming an increasingly important part of modern retail infrastructure.

We’re excited to be working on several more technically advanced projects which will be announced soon.

Looking to Integrate Loyalty With Your EPOS Platform?

At Redfish Group, we work with retailers and EPOS providers to deliver connected loyalty solutions that drive measurable commercial results.

Whether you’re looking to launch a customer app, introduce digital rewards, improve retention or create richer customer engagement, our flexible API-first platform can integrate alongside your existing systems.