Customer
Loyalty.

Reimagined.

Change the way you think about Loyalty Programmes with our innovative omnichannel solution.

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    Why Loyalty?

    In our experience 80% of your revenue will come from 20% of your customers, so identifying and looking after them is key to building year-on-year growth.

    Response Works loyalty programme software is designed to drive customer behaviour and reward repeat customers – directly impacting your bottom line. Our software allows you to gain a deeper understanding of your customers and customise your loyalty programme to your objectives.

    Our loyalty programmes have been proven to increase Average Transaction Values by 21% and Lifetime Value by 186%.

    Response Works Loyalty Programme Features

    Points & Rewards

    • Points and non-points- based programmes
    • Tiered rewards
    • Money off vouchers
    • Segment to incentivise at-risk customers or reward most loyal
    • Free shipping option

    Insights

    • Uncover actionable insights through a single customer view
    • Predict customer behaviour and lifetime value
    • A/B test strategies to test and optimise

    Advocacy

    • Reward referrals
    • Reward social sharing

    Simple Integration

    • EPOS & online integration
    • Intuitive reporting
    • Integrate Net Promoter scoring

    Mobile Loyalty

    Our unique mobile loyalty technology enables customers to save their loyalty card to the Wallet app already installed on their phone.

    This provides you and your customers:

    • No download barriers
    • Higher response rates than email
    • Contactless scanning at point of sale
    • Proximity-based messaging within 100m of your store
    • A richer customer experience

    Applicable to Multiple Sectors

    The ability to deliver personalised vouchers, targeted to a location, makes it applicable to a range of sectors including Brands, Food and Beverage, Grocery, Hospitality & Restaurants, Automotive and Retail

    Great Results

    Over 20,000 loyalty customers acquired within 6 months – contributing more than 40% of sales
    14% increase in revenue due to loyalty scheme refresh with loyalty customers contributing an ATV 66% higher than non-loyalty
    Grew database by 28% with acquisition and retention campaigns contributing a 16% increase in revenue

    Insights