Customer Loyalty.
Reimagined.

Grow your business with our innovative loyalty solution.

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Book Your FREE Demo Today!

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The UK’s Leading Customisable Loyalty Solution – For In Store & Online.


  • Best-in-Class
    Technology.

    with bespoke extensions
    for your business


  • Proximity
    Messaging.

    To drive customers
    into store


  • Advanced
    Analytics.

    giving 360 viewpoint of
    in store and online data


  • Enterprise
    Level.

    segmentation with
    over 70 criteria


  • Drive
    Referrals.

    with recommend a friend
    and social sharing functions


  • Dedicated
    Loyalty Expert.

    to optimise your
    programme for success

Maximise LTV & Drive Customer Engagement.

Loyalty Programme Flexibility
  • Digital loyalty card on phone or app
  • Build your programme your way – Points, Tiers, Vouchers, Free shipping
  • Points multiplier for special offers, weekend event or specific products
Innovative Communication Methods
  • Over 70 segmentation criteria for personalised campaigns
  • Location-triggered messaging within 100m of store
  • Multichannel integration – email, SMS, Mobile & Direct Mai
Measurable ROI & Insights
  • Integrate in store ePOS and / or eCommerce site for 360 view
  • Enterprise level insights for better decision making
  • Complete visibility of revenue generated from campaigns
Acquire New Customers Through Brand Advocacy
  • Refer a friend functionality
  • Reward social sharing
  • Incentivise brand interactions
Social Engagement

Custom-Designed User Experience.

All customer-facing touch points are fully branded.
Brands can choose how they want loyalty to be surfaced to the customer – digital loyalty card, mobile app, eCommerce integration or plastic card as a non-tech option for customers.

Digital Loyalty Card

Digital Loyalty Card.

Our unique mobile loyalty technology enables customers to save their loyalty card to the Wallet app already installed on their phone.

This provides you and your customers:

  • No download barriers
  • Higher response rates than email
  • Contactless scanning at point of sale
  • Proximity-based messaging within 100m of your store
  • Environmentally friendly and cost effective
Mobile App

Mobile App.

Alternatively, our white-label app provides a richer brand experience

This provides you and your customers:

  • eCommerce integration for multichannel purchasing and loyalty redemption
  • Receipt Scanning – connect directly to your customers via our innovative receipt scanning technology (FMCG / Direct brands)
  • Store locations, maps and proximity messaging
  • Blog content for customer engagement

eCommerce Integration.

We can easily integrate with your eCommerce platform.

PLUS

Your Own Personal Loyalty Expert.

We’re results orientated and will go the extra mile to make your programme a success. Your loyalty account manager can help manage your loyalty programme from start to finish or help onboard you and let you run with things. Just tell us what you need.

Loyalty Proposition

Loyalty Proposition & Strategy Development.

Communications & Content Strategy

Communications & Content Strategy.

ROI Projections & Business Case.

ROI Projections & Business Case.

Design, Copywriting & Deployment

Design, Copywriting & Deployment.

What our clients say.

Within only 6 months of introducing Loyalty we grew the database at our new Bexleyheath store to over 20,000 and loyalty customers at our flagship store Elys contributed to more than 40% of sales. These results would not have been possible without the Redfish Group and their technology. They have supported us with the development and implementation of loyalty, marketing campaigns and enabled more effective use of our marketing budget.

Ross Cartwright

Buying & Marketing Director
Morleys Stores Group

Response Works enabled us to measure, track and analyse the response to our New Look marketing programme. This level of insight was invaluable enabling us to tailor our marketing approach to deliver the best result possible. Our initial investment was recovered within months and we know that our customers are now shopping more frequently increasing their overall contribution to the business significantly.

Natalie Sabel

Digital & Loyalty Marketing Manager
Landmark Group- New Look

We used Response Works to meet the demanding business of online conveyancing. The platform, which was proven in the retail sector, was adapted to our needs including an automated capability to prioritise calls, personalised email follow ups and intelligent chat. These bespoke features have enabled us to respond to growing online demand without increasing costs and convert more leads to contract. The team have been highly responsive and adaptive to our needs, providing us with a great customer experience.

Neal Preece

eCommerce Director
My Home Move Conveyancing

Book Your FREE Demo Today!

Full Name*

Work Email Address*

Contact Number*

Company*

Is this a limited company?*