UX at Redfish

Using insight and intelligence to create inspiring user experiences

In a highly competitive marketplace it’s no surprise that great user experience / ux design will give you an edge against the competition, by meeting and exceeding customer expectations. With over a decades experience working with some of the world’s leading retailers we know a thing or two about getting to grips with the needs of a customer and translating this into inspirational shopping experiences. Our expert team combine effective research techniques with real customer insight and design expertise to deliver solutions that will transform your business.

How we can help?

With a multi-talented team of experts we’re uniquely placed to help you resolve your digital engagement problems. We have design, research, marketing, analytics and strategic expertise all under one roof. With a collaborative and cross discipline approach our recommendations are based on fact not supposition to ensure that we deliver the very best result for your business.

Our Services

Research

User research, Surveys, Workshops and interviews, Stakeholder interviews Persona mapping and research

Insight

Testing can be delivered either remotely or lab based:
Customer journey mapping, Competitor and big-data analysis, Analytics, Data evaluation and CRO, Accessibility and cross browser testing and Usability testing -focus groups, eye tracking and observational.

Strategy

Digital, mobile and tablet strategy available. We specialise in mobile design.

Design

Design ideation and sketching, Information architecture & Prototyping and wireframes.

how we’ve helped OUR CUSTOMERS implement effective UX

Quiz

We worked with Quiz on a re-launch of their eCommerce website to maximise online’s growing contribution to overall Quiz retail sales and manage the dramatic shift of customers from desktop to mobile and tablet devices.

As part of this UX design delivery we conducted thorough investigation into the Quiz customer and their response to existing channels. We continue to work with Quiz on CRO activity across their digital channels.

Research

Surveys
Stakeholder interviews
Persona mapping and research

Insight

Customer journey mapping
Analytics
Data evaluation and CRO
Accessibility & cross browser testing

Strategic Outcome

Digital, mobile and tablet strategy, on this project we specifically targeted mobile first, as the Quiz website user, is prominently using mobile more.

Design Outcome

Design ideation and sketching
Information architecture
Prototyping and wireframes

THE RESULTS After 6 months

Conversion improved by over 20%
on the previous year

%

Revenue increased by nearly 40%

%

Overall transaction values increased by over 50%

%

My Home Move Conveyancing

We worked with My Home Move to implement our proprietary marketing cloud which enables them to deliver a personalised and responsive online service via direct email communication. The customer journey is optimised with the most appropriate intervention at any time.

Research

Surveys
Stakeholder interviews
Persona mapping and research

Insight

Customer journey mapping
Analytics, Data evaluation and CRO
Accessibility & cross browser testing

Strategic Outcome

Digital strategy was diversed for My Home Move which involved Tablet & mobile focus, with heavy focus on email marketing.

Design Outcome

Design ideation and sketching
Information architecture
Prototyping and wireframes

Let’s start a new project together!